Business & Travel Mini Course

Online course, divided into 5 modules of 3 hours each

Greetings and introductions:

  • The importance of the first approach
  • Who makes the introductions?
  • What are the rules?
  • How are introductions done?
  • The handshake
  • Hugs and kisses
  • The bow and the curtsey
  • Tests
  • Videos

The precedences:

  • Analysis of the concept of precedence
  • The Italian Ceremonial and the concept of precedence
  • The French Style, also known as International style
  • The Anglo-Saxon style
  • Other types of tables
  • Tests

Corporate Etiquette:

  • The rules in the office
  • The relationship with superiors
  • The corporate handbook
  • The dress-code
  • The manager: his clothing
  • The manager: her clothing
  • The corporate business travel
  • Case histories
  • Practical examples
  • Exercises

Meetings, conventions, events and formal occasions:

  • Meetings, conferences and events
  • Venues
  • Arrangements and preparations for meetings and events
  • The use of the Italian flag
  • The virtual meetings
  • Netiquette and webinar
  • Big formal events
    • Practical work using our photo gallery
    • Practical cases
    • Practical Exercises

The negotiations and the cross culture:

  • The listening tecniques
  • Etiquette during negotiations
  • The suppliers
  • When the negotiation continues at the table
  • The cost of lack of etiquette
  • Cross Cultural Management and Cross Cultural Business Etiquette
  • The Italians seen by the rest of the world
  • Case histories
    • Practical exercises
    • Videos

Cross culture insights. Selection and insights of two cultures among:

  • Germany
  • United Kingdom
  • United States of America
  • Rusia
  • CinaChina/li>
  • Brazil
  • Mexico
  • Arab Countries
  • India
  • Videos and practical material

Each module can be bought separately

Our courses are held in a very practical way, using the theory by:

  • Audiovisual support with practical examples through slides
  • Photographic documentation for practical exercises in the classroom
  • Illustrations & drawings for learning
  • Data sheets
  • Group interaction
  • Explanations with practical material (typically sheets and photographs)
  • Videos
  • Ideas for table settings and decorations
  • Summary of national and international press articles
  • Examples of national laws and international regulations
  • Case histories
  • Digital Notes