Business & Travel Mini Course

Greetings and introductions:

• The importance of the first approach
• Who makes the introductions?
• What are the rules?
• How are introductions done?
• The handshake
• Hugs and kisses
• The bow and the curtsey
• Tests
• Videos

The precedences:

• Analysis of the concept of precedence
• The Italian Ceremonial and the concept of precedence
• The French Style, also known as International style
• The Anglo-Saxon style
• Other types of tables
• Tests

Corporate Etiquette:

• The rules in the office
• The relationship with superiors
• The corporate handbook
• The dress-code
• The manager: his clothing
• The manager: her clothing
• The corporate business travel
• Case histories
• Practical examples
• Exercises

Meetings, conventions, events and formal occasions:

• Meetings, conferences and events
• Venues
• Arrangements and preparations for meetings and events
• The use of the Italian flag
• The virtual meetings
• Netiquette and webinar
• Big formal events
  • Practical work using our photo gallery
  • Practical cases
  • Practical Exercises

The negotiations and the cross culture:

• The listening tecniques
• Etiquette during negotiations
• The suppliers
• When the negotiation continues at the table
• The cost of lack of etiquette
• Cross Cultural Management and Cross Cultural Business Etiquette
• The Italians seen by the rest of the world
• Case histories
  • Practical exercises
  • Videos

Cross culture insights. Selection and insights of two cultures among:

• Germany
• United Kingdom
• United States of America
• Rusia
• CinaChina/li>
• Brazil
• Mexico
• Arab Countries
• India
• Videos and practical material